Repair Order Management Software
(Work Orders)
Repair order management software that brings repair order management and work order tracking into one workflow. Create repair orders, assign staff, track status updates, and record parts used per job, all tied to the customer and item from approval to completion.
Repair Order Management System From Approval to Completion
Manage repair orders in one centralized system. Create, assign staff, track status, record parts and labor, and invoice when it's done. Keep every repair order tied to the customer and item, so your team always knows what's next.
Create, Assign & Track Repair Orders
Quote, Approve & Invoice in One Flow
Log Parts & Labor on Every Job
Measure Output, Growth & Bottlenecks
Create, Assign & Manage Repair Orders
Assign each job by staff availability, set due dates, and track every active repair order in a table, board, or calendar view. See who's working on it, what stage it's at, and what's due next. Fixitize acts as your repair order manager and keeps the whole team aligned without anyone chasing updates.
Related feature: Repair shop scheduling software
Smart Assignment
Assign repair orders by availability, and manage roles and permissions with our employee management software for repair shops..
Repair Order Dashboard
See all active repair orders, assigned staff, due dates, and current statuses in one place to keep your team aligned.
Due Dates & Calendar View
Set due dates and visualize upcoming repair orders in a calendar-style view to spread work and plan evenly.
Status Updates & Alerts
Keep team members aligned with status updates and in-app alerts as a repair moves from approval to completion.
Send Estimates, Get Approval and Convert to Repair Order
Create quotes and estimates directly inside a repair order, send them for approval, and convert approved estimates into a repair order without re-entering details. Keep parts, labour, and pricing tied to the job from the start, and generate the invoice when the repair is complete. Take deposits up front and collect the remaining balance on completion. Built-in repair shop CRM software keeps your enquiries organized by status until they're approved and ready to convert into a repair order.
Quote Builder
Add parts, labor, and services to build a quote directly from the repair order, so pricing stays connected to the job, not scattered across tools.
Send & Approve
Send estimates for approval and convert approved quotes into a repair order in one step, so the job moves forward without delays.
Deposits & Final Invoice
Collect deposits to start the repair, then generate the final invoice and take the remaining payment when the job is completed with our repair shop POS software.
Balance History
See customer balances, invoices, and payment history linked to a repair order, and know what's paid, what's pending, and what's overdue.
Track Labor Hours & Parts Used Per Repair Order
Add parts, accessories, and labor directly to each repair order and keep a clean record of what was used, sold, or written off, so every job is accurate, auditable, and easy to review. As staff add items to a repair order, stock updates automatically in our inventory management software, so your team doesn't have to guess what's available.
Link Parts & Services
Attach parts, accessories, labor, and service items to each repair order so every job has a complete breakdown of what was used and why.
Stock Deductions
Track materials used and parts sold, so stock decreases when items are added to a repair order, and low inventory is visible.
Special Orders per Job
Create special-order items for unique repairs and keep them tied to the specific repair order, so nothing gets lost at intake, ordering, and completion.
Inventory Updates
Keep inventory accurate with automatic updates, including adjustments and write-offs, so your numbers stay clean across jobs and locations.
Customize Repair Orders to Match Your Process
Configure repair order stages that reflect how your shop actually runs, not a generic template. Use the drag-and-drop form customisation feature to create custom intake forms for walk-ins, on-site repairs, trade-ins, and refurbishment jobs. Add custom fields for the details you need, and set permissions and statuses that match your real repair stages.
Form & Intake Customization
Create different repair order templates for different job types to keep intake fast and consistent for everyone.
Custom Fields
Add dropdowns, checkboxes, asset details, service notes, intake questions, condition checks, and more.
Status Rules & Stages
Customize repair order statuses and rules to match how your shop works, and keep everything consistent across staff, job types, and locations.
Repair Order Templates
Customize repair order templates to speed up setup for common job types so your team can create consistent repair orders faster.
Measure Repair Order Output, Turnaround & Bottlenecks
Turn repair orders into clear operational insight. Track time-to-close, spot bottlenecks by status, and compare staff workload and completion rates across jobs. Export wage and commission totals for payroll processing, audits, and internal reviews as needed.
Staff Performance
Measure staff output, repair order completion rates, time-to-close, and quality trends.
Exportable Reports
Generate reports for payroll, sales and repair orders with filters by status, staff, location and time so you can review performance and job history.
Time-to-Close & Time Tracking
Track time spent on each repair order to improve estimates, accountability, and turnaround.
Customer Status Page
Let customers view progress through a branded status page/widget, so they can check updates online without calling or chasing you.
Repair Order Software That Scales as You Grow
Fixitize repair order management software keeps repair orders consistent and organized as volume grows for staff assignment, statuses, parts used, and customer and item details, all from approval to completion.
Group Multiple Items on One Repair Order
Group related items into one repair order, rather than creating separate orders for each item or service, to keep everything organized under one job.
Customizable Intake Forms and Checklists
Create role-based checklists and steps for each repair order, so staff follow the same SOP every time and nothing gets missed as you scale.
Kanban, Table & Calendar Views
Switch between table, Kanban, and calendar views to manage repair orders the way your team prefers, while keeping everything else consistent.
Repair Order & Work Order FAQ
Quick answers to common questions about repair order management and work order tracking software for repair shops.
What is a repair order (work order)?
What’s included in a repair order system?
Can I customize repair orders for different job types?
Can software track labor hours and parts used per repair order?
How do you track work orders from approval to pickup?
Do you support computer repair work orders?
Yes. Fixitize supports computer and laptop repair work orders. For a computer-repair-specific workflow (check-in details, status updates, parts used, and pickup), see our computer repair shop software.
Repair tickets vs work orders, what’s the difference?
A repair ticket is usually the intake/check-in record. A work order (repair order) is the active job your team executes after approval including assignment, parts, labor, and completion tracking. See our repair ticket software.
Ready to Track Repair Orders End to End?
Create repair orders faster, assign staff, track status updates, and keep parts and labor tied to every job, so your team stays organized and repairs move forward without delays.
