Repair Shop CRM & Lead Management Software

Fixitize repair shop CRM software lets your team log and track inbound repair leads from calls, walk-ins and other sources in one place.

Move leads through a simple pipeline, follow up faster, and convert leads and quotes into repair tickets or work orders without re-entering all customer details.

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Fixitize repair shop CRM and lead management

Log, Track & Convert Leads Into Booked Jobs

Turn logged enquiries into booked repair jobs with clear statuses, follow-ups, and fast conversion into tickets or work orders.

Log Leads Fast

Log leads from calls, walk-ins, and referrals in one place so nothing gets missed.

Clear Status Pipeline

Move leads through simple stages so your team always knows the next step.

Convert Into Jobs

Link the lead to a quote, ticket, or work order and keep customer/item details attached.

Track What Converts

See which lead sources and outcomes produce booked jobs, so you focus on what works.

Capture Repair Enquiries In One Place

Log and organise enquiries (leads) your team receives from calls, walk-ins, referrals, and any messages you manually log in one place. Record customer details and item/asset info in seconds, so nothing gets lost. When you create a quote, repair ticket, or work order, Fixitize connects the right lead for that customer and details across without re-entering them.

  • Log enquiries from calls, walk-ins, and web forms/widgets in one place.
  • Capture customer info, item details, issue notes, and quote requests.
  • Track lead and its source on quotes, tickets and work orders.
  • Set your own criteria for when an enquiry becomes ‘booked’.
Repair shop CRM capturing enquiries from calls, walk-ins, and messages in one inbox
Repair enquiry pipeline with statuses and priority

Statuses and Tags to Help You Organize Leads

Fixitize’s lead management system helps repair shops apply statuses and tags, keep lead details in one record, and surface the next action so follow-ups happen on time. With clear stages and structured fields, your team can act faster and follow up smarter.

  • Create and track custom enquiry statuses with clear labels.
  • Mark urgency, type, or tags so you can filter and sort leads fast.
  • Search customers/enquiries by name, phone, ticket and item.
  • Keep context and updates on the same record and not scattered.
  • Surface overdue or stalled enquiries so follow-ups happen on time.

Convert Enquiries Into Quotes, Tickets and Work Orders

Fixitize connects enquiries to quotes, repair tickets, and work orders. When you create a quote or a ticket, enquiry details (contact info, item info, notes, and status) carry over instantly, so your team moves forward without duplicate entry.

  • Link an enquiry to a quote, ticket, or work order while keeping all details.
  • Avoid repeating the same information across steps.
  • Retain source, timing, notes, and status history after conversion.
  • Move approved work into your repair workflow without bottlenecks.
Convert a repair enquiry into a quote, repair ticket, or work order
Repair shop CRM reporting on response time, booking rate, and enquiry conversions

Analyze Follow-ups and Improve Booking Rate

Track how enquiries move through your pipeline. See conversion outcomes and drop-offs, review quote-to-booking results, and double down on the lead sources and team actions that drive booked jobs.

  • See how many enquiries become booked jobs and where drop-offs happen.
  • Track which enquiry sources (phone, walk-ins, widget, referrals etc.) convert most.
  • Spot stalled enquiries and missed follow-ups so you can act sooner.
  • Run reports by source, status, team member, or date range.

Lead Conversion Tracking Built for Repair Shops

Keep enquiries connected to the work they generate, so you can spot what’s converting, what isn’t, and where to focus to improve booking rate over time.

One Connected Record

Every enquiry stays tied to the customer record, so context never gets lost when it becomes a quote, ticket, or work order.

Track Won, Lost, and Why

Track which enquiries turned into quotes and booked jobs, which didn’t, and why, with simple won/lost outcomes and reasons.

See Who and What Converts

Understand who converts the best from your team and which sources deliver booked jobs, so you can focus effort where it pays off.

Why Choose Fixitize as CRM & Lead Management Software

Log enquiries, nurture them, and track which ones turn into quotes and real jobs, without jumping between spreadsheets and disconnected tools. Getting started is straightforward.

  • Guided setup to match your lead pipeline (stages, labels, and won/lost outcomes that match your process)
  • Import-friendly start (move existing enquiries and customer lists from spreadsheets without rebuilding everything)
  • Clear adoption support (so your team logs leads consistently and you get reliable conversion insights)
Fixitize repair shop CRM and lead management

FAQ

Quick answers about logging repair enquiries, following up, converting leads into booked jobs, and reporting on booking rate and conversion outcomes.

Repair shop CRM software is a lead management system built for repair businesses. It helps your team log and track repair enquiries (calls, walk-ins, messages, forms), store customer details, and move each enquiry through a clear pipeline until it becomes a booked repair job.
Fixitize shows how enquiries move through your pipeline. You can track booking outcomes and drop-offs, then see which sources and follow-up steps turn into real repair jobs.
Fixitize lets you set a source for each enquiry (calls, walk-ins, referrals, ads, whatever you use). Then you can report on which sources produce the most booked jobs and revenue, so you can double down on what’s working.
After approval, you can create a repair ticket or work order (and link the relevant enquiry to it) without re-entering customer and device details. The lead’s source, notes, and history stay attached for reporting and repeat business.
Fixitize is built for repair workflows, enquiries, device details, quotes, intake, technician handoff, and work orders, so you can manage leads in the same system that runs the repair.
Before you book a repair, capture the key customer details (name, phone, email, preferred contact method) and item details. Add issue notes (symptoms, damage, what the customer reports), any other info if required, and what the customer wants.
A repair enquiry is the first contact when someone asks about a repair, price, or availability. A repair ticket is created once you’re ready to check-in an item. A work order when a technician works from, including tasks, parts used, status updates, and completion. In a connected workflow, you can link an enquiry to a quote first, and once approved you can move into a repair ticket or work order while keeping the same customer and item details.

Improve Booking Rate
and Close Leads Faster

Log enquiries you receive, follow up, and turn leads into quotes, repair tickets or work orders without re-entering details.

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